operating under the domain address www.modularstairs.co.uk
I. DEFINITIONS
The terms used in these Terms and Conditions mean:
1. Terms and Conditions – these terms of service, together with all appendices constituting its integral part, including in particular the Privacy Policy;
2. Service/ website – the online service of the Service Provider operating under the address www.modularstairs.co.uk;
3. Services – electronic services provided by the Service Provider, including access to the Service and its offered functionalities;
4. TLC Group Companies – companies belonging to the TLC Group, as listed on the Service Provider’s website;
5. Service Provider – the company operating under the name TLC spółka z ograniczoną odpowiedzialnością, headquartered in Gorlice, registered in the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, 12th Commercial Division of the National Court Register, under number 0000245912, with a share capital of PLN 613,332.00, holding a tax identification number (NIP): 5252348828, REGON: 140313868, and email address info@tlc.eu, being the owner of the Service;
6. User – a natural person, legal entity, or organizational unit without legal personality using the Services provided within the Service;
7. Consumer – a natural person entering into a legal transaction with a business entity not directly related to their business or professional activity;
8. Agreement – an agreement for the provision of Services by the Service Provider to the User;
9. Content – all content, regardless of form and method of transmission, made available by the Service Provider within the Service (including video materials, presentations, graphics, etc.).
II. GENERAL PROVISIONS
1. These Terms and Conditions are a document referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services.
2. The Terms and Conditions define, in particular:
a) the conditions and principles of using the Service,
b) the type and scope of Services provided by the Service Provider via the Service.
3. By beginning to use the Services, the User accepts the terms of the Terms and Conditions and enters into the Agreement for such Services.
4. The Service Provider provides the Terms and Conditions to the User free of charge before they begin using the Service. The Terms and Conditions can be saved by the User by printing, storing on a medium, or downloading from the website modularstairs.co.uk.
III. TECHNICAL REQUIREMENTS FOR USING THE SERVICE
Using the Service requires the User to meet the following technical requirements:
1. For the newsletter service, having an active email account capable of receiving emails, including handling HTML messages and images.
2. Having a device with access to the Internet and a functioning operating system, such as Linux, Windows, or macOS.
3. Installing the latest, up-to-date version of a web browser compatible with Internet resources, such as Internet Explorer, Opera, Mozilla Firefox, Safari, Google Chrome, or another compatible browser, with Cookies and JavaScript enabled.
IV. RULES OF PROVIDING SERVICES
1. Access to and use of the Service by the User is free of charge.
2. The Service Provider offers the following Services to Users:
a) communication via the contact form.
b) access to and/or downloading of Content,
c) provision of a newsletter,
V. ACCESS TO AND/ OR DOWNLOADING OF CONTENT
1. Services for accessing and/or downloading Content are provided 24/7.
2. The Agreement for this service is concluded when the User enters the Service’s address in their web browser or accesses it via redirects or emails.
3. The User can stop using the service at any time. Upon stopping, the Agreement is automatically terminated without additional declarations.
4. The Content available on the Service is for informational purposes only and does not constitute an offer under Article 66¹ of the Civil Code.
5. All rights to the Content are reserved to the Service Provider and are protected under applicable laws, including copyright laws.
6. Using the Content does not transfer any rights to the User. The Content may only be used within the limits of permitted use as defined by copyright laws.
VI. NEWSLETTER
1. Users wishing to receive commercial information, updates, and promotional offers from the Service Provider and/or TLC Group Companies may subscribe to the Newsletter.
2. To subscribe, the User must check the newsletter subscription box and provide their email address on the Service website. A confirmation link will be sent to the provided email.
3. The Agreement for the newsletter is concluded when the User clicks the activation link. This Agreement is valid indefinitely and can be terminated at any time by either party without providing a reason.
4. Termination by the User occurs by clicking the unsubscribe link in any newsletter email.
VII. COMMUNICATION VIA THE CONTACT FORM
1. The electronic communication service using a contact form is intended to provide answers to questions regarding the Service Provider’s product and service offerings presented through the Website. This service involves filling out the contact form with the Service Recipient’s personal data (first and last name, company name – optional, email address, phone number) and the content of the Service Recipient’s inquiry, and then sending it using the Website’s functionality to the Service Provider. This service is aimed at enabling the Service Provider to establish return contact in order to answer questions and/or present an offer tailored to the expectations communicated in the form by the Service Recipient.
VIII. RULES FOR USING THE WEBSITE
1. When using the Website, the Service Recipient is particularly obliged to:
a) refrain from providing or transmitting content prohibited by law, including but not limited to offensive or vulgar content, content inciting violence or other actions contrary to the law or good morals, or content that infringes upon the personal rights or other rights of third parties;
b) use the Website in accordance with its intended purpose, in a manner that does not disrupt its functioning, and in a way that is not burdensome to other Service Recipients;
c) refrain from using the Website to send or post unsolicited commercial information (spam) within the Website;
d) use the Website in compliance with the Terms of Service, applicable laws, and general rules of Internet use (netiquette).
2. It is not permissible to use the resources and functionalities of the Website to conduct activities by the Service Recipient that would infringe upon the rights of the Service Provider.
3. The Service Provider undertakes all necessary technical and organizational measures to ensure an adequate level of security and protection for the Website, minimizing the risk of unauthorized access, data loss, and other threats associated with the use of the Website.4. The Service Provider emphasizes that the public nature of the Internet and the use of electronic services may involve the risk of unauthorized access to and modification of the Service Recipient’s data by unauthorized persons. Therefore, it is recommended that the Service Recipient uses appropriate technical measures to protect against the aforementioned threats, particularly antivirus programs and tools that safeguard the privacy and identity of Internet users.
IX. COMPLAINTS REGARDING THE WEBSITE’S FUNCTIONING
1. The Service Provider takes measures to ensure the proper functioning of the Website and commits to resolving, to the extent technically possible, any irregularities in its operation reported by Service Recipients.
2. A Service Recipient wishing to report irregularities in the functioning of the Website should notify the Service Provider of any malfunctions or interruptions by sending a relevant message to the email address: info@tlc.eu
3. In the email referred to in section 2 above, the Service Recipient should provide their first name, last name, company name, contact details of the person submitting the complaint, correspondence address, as well as the type and date of the irregularity experienced in the functioning of the Website.
4. The Service Provider undertakes to review complaints within 14 (fourteen) days
X. SERVICE PROVIDER’S LIABILITY
1. The Service Provider is not liable for any damages resulting from:
a) the Service Recipient’s failure to meet the technical requirements necessary to cooperate with the IT system used by the Service Provider,
b) the inability to access or limited access to the Website due to reasons beyond the Service Provider’s control, as well as technical interruptions in the functioning of the Website caused by ongoing server maintenance or Website software updates,
c) improper use of the Website by the Service Recipient,
d) errors or failures in external systems that are beyond the Service Provider’s control,
e) data security breaches resulting from external attacks,
f) disruptions in access to the Website caused by network or internet provider failures,
g) changes in legal regulations that prevent the provision of services,
h) force majeure events.
XI. PERSONAL DATA AND COOKIES
1. From the moment the Website is launched, the Service Provider may process the following data to ensure the security of the Services:
- the public IP address of the device from which the request originated,
- browser type and language,
- login location, i.e., country, region, city,
- type of device: desktop or mobile,
- date and time of the request,
- number of bytes sent by the server,
- number of sessions and pages viewed,
- the URL of the previously visited page, if the visit occurred via that link,
- information on errors that occurred while processing the request,
- data and content entered by the Service Recipient in the contact form.
2. The Service Provider, as the data controller, undertakes to take all necessary technical and organizational measures appropriate to the level of risk to ensure the security of all personal data provided by the Service Recipient in connection with their use of the Website.
3. The Service Recipient’s personal data is processed in accordance with applicable laws, including the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
4. Personal data provided by the Service Recipient via the Website or obtained based on the Service Recipient’s online activity is processed by the Service Provider for specific, defined purposes described in detail in the Privacy Policy available on the Website.
5. Providing personal data by the Service Recipient is voluntary but may be necessary to use certain Services.
6. The Service Recipient has the right to access their personal data, request its rectification, deletion, restriction of processing, transfer, object to its processing, and lodge a complaint with the competent data protection authority. The Service Recipient also has the right to withdraw consent to the processing of personal data if the processing within certain functionalities is based on previously granted consent.
7. Detailed rules regarding the processing and protection of the Service Recipient’s personal data are outlined in the Privacy Policy available on the Website at: modularstairs.co.uk/privacy-policy.
8. The Service Provider uses a “cookies” mechanism, which, during the user’s use of the Website, is saved by the Service Provider’s server on the user’s device. The use of cookies ensures the proper functioning of the Website on users’ devices. This mechanism does not cause any configuration changes to the users’ devices or the software installed on them. Thanks to cookie technology, the Website can store information markers in the user’s browser, used only during the user’s visit to the Website.Cookies are not used to identify any visitor to the Website (unless the Service Recipient consents to this) but help track overall user traffic on the Website to determine the user’s preferred location and language, and consequently direct them to the appropriate page of the Website.
9. If the Service Recipient does not wish to receive cookies from the Website, they can enable the browser’s option to notify them of incoming cookies and decide whether to block them on a case-by-case basis. However, it should be noted that disabling cookies in the browser may prevent the use of the Website.
XII. FINAL PROVISIONS
1.The use of the Website is governed by Polish law and falls under the jurisdiction of Polish courts. Matters not regulated by these Terms of Service are subject to the provisions of the Polish Civil Code of April 23, 1964, the Act on the Provision of Electronic Services of July 18, 2002, the Electronic Communications Law of July 12, 2024, and other applicable provisions of Polish law.
2. In the event of a dispute arising in connection with the use of the Website, the parties will seek to resolve the matter amicably. The competent court for resolving any disputes arising under these Terms of Service will be determined in accordance with the provisions of generally applicable law.
3. The Service Provider reserves the right to amend the content of these Terms of Service at any time. Any changes will be published on the Website and will take effect on the date of their publication. Any amendments to the Terms of Service will not affect the rights of individuals or entities that entered into agreements before the changes were introduced.
4. The Service Provider informs Service Recipients who are Consumers about the possibility of using out-of-court complaint and claim resolution methods. The rules for accessing these procedures are available at the offices or websites of entities authorized to conduct out-of-court dispute resolution. These may include consumer rights advocates or Provincial Inspectorates of Trade Inspection, whose list is available on the website of the Office of Competition and Consumer Protection (UOKiK) at: https://uokik.gov.pl/pomoc-dla-konsumentow. The Service Provider also informs that an online dispute resolution platform (ODR platform) is available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage , facilitating resolution of disputes between consumers and businesses at the EU level.
5. These Terms of Service are effective as of 29.01.2025